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CUSTOMER SATISFACTION FORM
 


IBS has established a Quality Policy to continue being leaders in the market, for this reason it would be important to know your impression for the services received. In order to satisfy your needs and improve the quality of our services, we would be grateful if you take some minutes of your time filling out this form. (* Required Fields)



Customer Name:
*
Date of Services:
*
Office that provided services:
*
Your E-mail:
*
Date:
Country:
 


  Extremely
Likely (5)		 Very Likely
(4)		 Likely
(3)		 Not Sure
(2)		 Unlikely
(1)
_1. RELATIONSHIP
_Would you be likely to recommend IBS services to others
_2. SERVICE
_The service was given according to your needs and request
_Quality and presentation of received documents
_Documents was received in a timely manner
_Attention received by IBS Head Office
_Attention received by IBS Surveyor
_3. COMMUNICATION
_Efectiveness of Communication with IBS Surveyor/Head Office
_Recommendations and claims received timely attention
 
  Strongly Agree Agree Disagree Don't Know Not Apply
_4. INVOICING
_Invoices are perfectly clear
_Invoices are accurate
_Invoices are received in a timely manner
_5. RECOMMENDATIONS
_What should IBS do to make you a more satisfied customer?